Carroll County Crisis Services

Crisis Help Line: 410-952-9552


Affiliate Santé Group prides itself in offering dynamic, comprehensive and tailored crisis services to the specific needs of the community. We are mental health first responders for those individuals or groups who are experiencing a mental health crisis. We offer emergency psychological assessment, immediate intervention for individuals, family and community crisis events.

Although typically we assist persons with mental health, developmental disabilities, or substance use disorders, we also can be utilized to help individuals and families or communities overwhelmed in a situational crisis; such as a victim of crime, hostage situation, witness to violence or fatal or multiple injury scenes, post homicide or suicide.

Crisis is very personal. If you feel that you are in crisis, for whatever reason, call us.

Following our initial comprehensive crisis support, we remain involved until the crisis is resolved or until appropriate support is established.

We utilize services databases and resources, together with established relationships with local providers, to facilitate a rapid connection with other appropriate resources that may be beneficial.

Crisis Help Line: 410-952-9552

The following are highlights of the various Santé systems and programs serving the residents of Carroll County:

1) Operations Center

  • Operates 12 hours a day/365 days a year
  • Calls are screened by mental health counselors, phone counselors, and peer recovery specialists with lived experience
  • Danger/lethality of the caller’s situation is assessed
  • Calls are triaged to mobile crisis team
  • Cases are managed with a crisis plan
  • Information and referrals draw from a comprehensive resources database
  • Linkages are made to treatment and support systems
  • Mental health professionals are available for face-to-face evaluations for individuals in crisis

2) Mobile Crisis Team

  • Led by a licensed mental health professional and certified peer recovery specialist
  • Dispatched by 911/law enforcement radio or operations center
  • Operates seven days a week between 9:00 a.m. and 12:00 a.m.
  • The team can be dispatched to aid suicidal individuals, assist in situational crisis events, emergency petitions and other acute situations.
  • We support children, adolescents, adults, and/or families experiencing behaviorial health emergencies

3) Critical Incident Stress Management

  • Debriefing for community disasters or crisis events
  • Available to groups and individuals
  • Staff are specifically trained for managing stress following a critical incident

4) Substance Use Services

  Individual counseling to clients whose issues may be related to sexual abuse, trauma, grief, and other sensitive concerns. Group counseling will cover substance related areas such as:

  • Harm Reduction
  • Interventions
  • Overdose Support
  • Assessment
  • Referral to Treatment
  • Mobile Crisis Team