FAQs

At The Santé Group, your safety and trust in our team are of utmost importance. If you do not see your question(s) listed below, please Contact Us directly so we can best support you!

Career FAQs

Seniors Program FAQs

Crisis Response Services FAQs

Who is eligible for crisis services?


Anyone is eligible for crisis services, including children, adolescents, adults, couples, families, and seniors.

What areas do you serve?


The Santé Group is committed to providing Crisis Services in Maryland's BaltimoreCarroll, and Prince George’s Counties, as well as the 8 counties throughout the Eastern Shore, and the City of Charlotte and Mecklenburg County, North Carolina. On the Eastern Shore, our Crisis teams serve Cecil, Kent, Queen Anne, Talbot, Caroline, Dorchester, Wicomico, and Somerset counties. Crisis services can be accessed 24/7.

Where do I go for crisis services, and what hours are you available?


Our 24-hour hotline provides immediate crisis support in Mecklenburg County, North Carolina, and in Maryland's Baltimore, Prince George’s, and Eastern Shore counties, with a Crisis Helpline provided in Carroll County between the hours of 9:00am - 9:00pm, seven days a week. Visit Where We Work to call the crisis hotline serving your County.

What is the fee?


Crisis Response Services are available at no cost to Maryland and North Carolina residents.

How do you determine if I am in crisis?


We allow you to define your own crisis. Whether you are experiencing suicidal thoughts, feeling incredibly anxious or overwhelmed, you define the crisis.

Are your services confidential? Will my neighbors know you came to the house?


Our services are completely confidential, and our cars are unmarked.

I need to get to a psychiatry appointment, can you take me?


No. While we do not provide transportation to appointments, we may be able to assist you in obtaining transportation to that appointment. Explore Where We Work to call the Crisis Hotline in your County.

My kids are acting out, can you come and remove them from the house?


No. While we do not remove children from the home, we can come and assess the difficulties you are having and make recommendations for community resources and provide linkages to those resources. Find out Where We Work to explore services provided in your County.

Will you bring police to my door?


Typically we arrive with a two-person team; however, if there is a safety concern, we may call law enforcement to come with us to ensure the environment is safe for you and our clinicians.