Baltimore County Crisis Response

Hotline: 410-931-2214

Affiliated Santé Group prides itself in offering dynamic, comprehensive and tailored crisis services to the specific needs of the community. We are mental health first responders for those individuals or groups who are experiencing a mental health crisis. (We offer emergency psychological assessment, immediate intervention for individuals, family and community crisis events).

Although typically we assist persons with mental health, (developmental disabilities), or substance abuse issues, we also can be utilized to help individuals and families or communities overwhelmed in a situational crisis; such as a victim of crime, hostage situation, witness of violence or fatal or multiple injury scenes, post homicide or suicide.

Crisis is very personal. If you feel that you are in crisis, for whatever reason, call us.

Following our initial comprehensive crisis support, we remain involved until the crisis is resolved or until appropriate support is established.

We utilize services databases and resources, together with established relationships with local providers, to facilitate a rapid connection with other appropriate resources that may be beneficial.

Baltimore County Crisis Response system, serving the needs to the residents of the county can be accessed by calling:

Hotline: 410-931-2214 Call this number for immediate crisis support.

Administrative: 410-931-2116

The following is an overview of our services:

Operations Call Center

  • Operates 24 hours a day/365 days a year
  • Calls are answered and screened by mental health counselors
  • Danger/lethality of the caller’s situation is assessed
  • Calls may be triaged to urgent care, mobile crisis team or in home intervention team
  • Cases are managed with a crisis plan
  • Information and referrals draw from a comprehensive resources database
  • Linkages are made to treatment and support systems

Mobile Crisis Team

  • Comprised of a specially trained and selected police officer, paired with a liscensed mental health clinician.
  •  Dispatched by 911/law enforcement radio or operations center (crisis response).
  • Operates seven days a week between 10:00 a.m. and 1:00 a.m.
  • The team can be dispatched to aid suicidal and mentally ill individuals, assist in situational crisis events, emergency petitions and other acute situations.

Urgent Care Center

  • Clients are seen within 48 hours
  • Offers both diagnostic assessments and medication evaluations
  • The clinics provide an alternative to costly emergency department services
  • Transportation and pharmacy assistance are available

Critical Incident Stress Management

  • Debriefing for community disasters or crisis events
  • Available to groups and individuals
  • Staff are specifically trained for managing stress following a critical incident

Community Education

  • Mental health education is provided for all first responders: (fire department, law enforcement, emergency medical technicians)
  • Education and training is also available to community providers
  • Suicide prevention and intervention education
  • Seminars are available regarding crisis intevention, mental health.

Community Oriented System

  • Relationship with local first responders
  • Continuously updating an electronic community providers database
  • Community-based crisis stabilization
  • Mental health first responders who follow-up with wrap-around services
  • Focus on community education and outreach
  • Monitored by an advisory committee
  • Uses a single point of access to manage clients in crisis
  • Serves as hub of a wheel of community agencies and providers

In Home Intervention Team

  • Delivered by Mental Health Clinicians
  • Individuals and families needing intense service
  • Short time period/ brief/ solution-focused
  • In-home or in community setting
  • Non acute crisis interventions and follow-up
  • Appointment based service available Monday - Friday.